Shipping Policy
Welcome to Doria! We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand how your orders are processed and shipped.
Order Processing
- Orders are usually processed within 1–3 business days after confirmation.
- During sales, festive seasons, or high-demand periods, processing times may be slightly extended.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping & Delivery
- Delivery timelines may vary depending on your location and courier availability.
- Estimated delivery times will be shared at checkout or through order confirmation messages.
- We work with trusted courier partners to ensure timely and secure deliveries.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your shipment in real time.
Delivery Delays or Issues
While we strive to deliver orders on time, delays may occasionally occur due to weather conditions, courier disruptions, customs processing, or other unforeseen circumstances.
If your order is delayed or you experience any delivery issues, please contact our support team for assistance.
Damaged or Missing Items
If your package arrives damaged or an item is missing:
- Contact us within 48 hours of delivery.
- Provide your order number along with clear photos of the package or damaged item.
- Our team will review the issue and work to resolve it as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. Doria is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Contact Us
If you have any questions regarding shipping or need assistance with your order, please contact us:
- Email: info@doria.com
- Choosing a selection results in a full page refresh.